Reference

What Governs Your Account on myprize

Access to myprize depends on the laws of your state — we operate where local law permits, and these legal terms define the rules that apply to your account, your data, and your transactions.

State-dependent accessAccount terms apply at sign-upPayPal, Venmo, Play+ covered by payment policyData handled per US privacy standardsContact us to request changes
myprize What Governs Your Account on myprize
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Account security and data integrity are not afterthoughts here — they are built into how transactions and identity verification work on the platform. When you link PayPal or Venmo, only tokenized credentials are stored; we never hold your full wallet login. Here is what that looks like in practice for the four areas that matter most.

Data Retention

We retain your account data for as long as your account is active and as required by state regulations. You can request a copy or deletion through account settings.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the site. You can manage cookie preferences through your browser settings at any time.

Identity Verification

To comply with state requirements, we verify your identity before processing the first withdrawal. This involves a government-issued ID upload reviewed by our compliance team.

Who to Contact for Changes

To update your legal name, address, or linked payment method — PayPal, Venmo, or Play+ — contact support via live chat or email with the relevant documentation ready.

REACH OUR TEAM

Contact Us About a Legal or Policy Question

If something in our terms is unclear, or you need to exercise a data right, dispute a transaction, or request account closure, our support team handles those requests directly. You do not need to go through a third party — reach us through any of the channels below and we will route your request to the right person.

Team online

Live Chat

Open the chat window from any page on the site. Use this for quick policy questions, account access concerns, or to start a formal data request.

Email Support

Send detailed legal or privacy inquiries to our support address. We aim to respond within one business day and confirm receipt by return email.

Account Settings

Log in, navigate to account settings, and use the data and privacy section to download your activity record or update your contact preferences directly.

What Players in Eligible States Ask Most

These are the questions we get most often about account terms, privacy rights, and legal coverage. If you are playing from Detroit or Atlantic City and have a question not covered here, live chat gets you a direct answer faster than email.

Access depends entirely on your state's laws. We only allow accounts from states where online wagering is permitted. Check your state's current regulations before creating an account.

We collect transaction confirmation data and the tokenized reference from PayPal or Venmo. We do not store your wallet password or full payment credentials on our servers.

Yes. Log in, go to account settings, and use the privacy section to submit a data export request. We will compile and deliver your record within a reasonable timeframe.

Contact support via live chat or email with your transaction ID and the date. We investigate and respond within one business day. For Play+ prepaid card disputes, contact the card issuer directly as well.

We retain the minimum data required by state law after closure, then delete the rest. You will receive email confirmation once deletion is complete on our end.

Yes. We send notice of material changes to the email address registered on your account. Continuing to use the platform after that notice means you accept the updated terms.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.